Privacy Policy

Grand Central Tower Tokyo Eye Clinic (“the Clinic”) handles the personal information of patients and visitors to this website in accordance with Japan's Act on the Protection of Personal Information, related laws and regulations, and the national guidance on the appropriate handling of personal information by medical and long-term care providers.

1. Our basic policy

The Clinic makes clear the purposes for which it obtains personal information in the course of medical care and the operation of this website, and uses that information appropriately within those purposes. We take necessary and appropriate measures to prevent leakage, loss or damage of personal information and to otherwise keep it secure, and we supervise the staff who handle it.

2. Name, address and manager of the operator

Name: Grand Central Tower Tokyo Eye Clinic
Address: 16F Shinagawa Grand Central Tower, 2-16-4 Konan, Minato-ku, Tokyo 108-0075, Japan
Personal information protection manager: Sho Ichikawa, Director
Contact: Tel. 0120-210-109 (during consultation hours)

3. Personal information we obtain

The Clinic obtains personal information in the following ways.

Through medical care and examinations: name, date of birth, gender, address, telephone number, e-mail address, the contents of your medical questionnaire, examination results, and information about the course of your care and treatment.
Through enquiries and bookings: when you contact us by telephone, through the booking system, or via LINE — your name, contact details, preferred date and time, and the content of your enquiry.
Where an enquiry form is provided: your name, e-mail address, enquiry category and the content of your enquiry. Submitted content is stored on the platform that delivers this website (Stem) and notified to the Clinic.
Information obtained from sources other than yourself: where you bring a referral letter from another medical institution, or examination data from another clinic, we obtain the information recorded in it.
Through your use of this website (obtained automatically): access information such as your IP address, browser type, referring page and the date and time of access. This information does not normally identify a specific individual on its own.

4. Purposes of use

The Clinic uses the personal information it obtains for the purposes below. If we need to use it for any other purpose, we will obtain your consent in advance.

Providing medical care to patients, including consultations, examinations, surgery and post-operative follow-up
Accepting bookings, contacting you about changes or cancellations, and advising you of examination and surgery dates
Responding to enquiries, consultations and requests for a second opinion
Calculating, invoicing and accounting for treatment fees
Cooperation with other medical institutions, pharmacies and testing laboratories (carried out only with your prior consent and limited to what is necessary)
Reporting of medical incidents and internal review aimed at improving the quality of our medical services
Responding to obligations under laws and regulations, and the administration of the Clinic
Operating this website and understanding and improving how it is used

5. Handling of special care-required personal information

Information about your state of health — such as the course of your care, examination results and medical history — constitutes “special care-required personal information” under Japanese law. Except where laws and regulations provide otherwise, the Clinic obtains such information only with your prior consent and handles it with particular care.

6. Provision to third parties

The Clinic does not provide personal information to third parties without your prior consent, except in any of the following cases.

Where required by laws or regulations
Where it is necessary to protect a person's life, body or property and it is difficult to obtain your consent
Where it is particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain your consent
Where cooperation with a state organ carrying out duties prescribed by law is required and obtaining your consent would risk impeding those duties

Where we outsource work to the extent necessary to achieve the purposes of use, we exercise necessary and appropriate supervision over the contractor.

7. Outsourcing

To the extent necessary to achieve the purposes of use, the Clinic may outsource the work described below. We put the necessary arrangements in place with contractors regarding the handling of personal information and exercise necessary and appropriate supervision over them. Outsourcing is not the same as providing information to a third party.

Accepting bookings (an external booking system provider)
Delivery and management of this website (the provider of the site delivery platform)
Where an enquiry form is provided, the storage of submitted content and notification of it to the Clinic

8. Third-party services used on this website

This website uses the third-party services listed below. Each provider handles information in accordance with its own privacy policy.

YouTube (Google LLC): a video is embedded on the top page. When the video is displayed, information such as your IP address may be sent to Google and cookies may be set.
Google Fonts (Google LLC): web fonts are delivered from Google, so information such as your IP address is sent to Google when a page is displayed.
Booking system (external provider) / LINE: the booking buttons take you to external services. Information you enter after leaving this site is handled by those providers.
Google Maps: used as the link destination for directions to the Clinic.

10. Handling of personal information outside Japan

Of the third-party services described in Section 8, YouTube and Google Fonts are provided by a company located in the United States of America. When these services are used, information such as your IP address may be handled in that country.

If you are viewing this site from outside Japan, please note that the level of protection provided by the laws of your country of residence may differ from that provided by Japanese law.

11. Security control measures

The Clinic implements organisational, personnel, physical and technical security control measures to prevent the leakage, loss or damage of personal information and otherwise keep it secure. Staff who handle personal information receive the necessary training and supervision.

For details of the security control measures we have implemented, please contact the desk given in Section 13.

12. Retention periods

The Clinic retains personal information for as long as is necessary to achieve the purposes of use. Where laws and regulations prescribe a retention period — for example for medical records — we retain the information for that period. After the retention period has passed, we dispose of or erase the information by appropriate means.

13. Requests for disclosure, correction or suspension of use

If you, or your representative, request notification of the purpose of use, disclosure, correction, addition or deletion of the contents, suspension of use or erasure, or suspension of provision to third parties, of retained personal data, the Clinic will respond in accordance with laws and regulations.

Please contact the desk below to make a request. We will respond after confirming your identity (or, for a representative, their authority to act). Please note that in some cases laws and regulations prevent us from meeting a request; where that happens we will explain the reason.

Where to apply: Reception, Grand Central Tower Tokyo Eye Clinic
Telephone: 0120-210-109 (during consultation hours)
Consultation hours: Wed–Sat 10:00–18:00 / Sun 10:00–13:00 (closed Mon and Tue)
How we verify identity: Please present official documentation confirming your identity. A representative should also present a document evidencing their authority to act, together with their own identification. Reception will tell you which documents are required.
Fees: For requests for notification of the purpose of use and for disclosure, we may charge a fee equivalent to our actual costs; we will tell you the amount when you apply. No fee is charged for requests for correction or suspension of use.

14. Where to raise a complaint

Please raise any comments or complaints about our handling of personal information with the desk above. The Clinic will respond appropriately and promptly.

You may also raise concerns about the handling of personal information with the consultation desk of Japan's Personal Information Protection Commission.

15. Personal information of minors

If you are a minor receiving treatment or making an enquiry, please do so with the consent of a parent or guardian.

16. Governing law and language

This policy is interpreted in accordance with the laws of Japan. The Japanese version is the authoritative text; the English version is a translation provided for reference only. In the event of any discrepancy between the two, the Japanese version prevails.

17. Changes to this policy

The Clinic may review and revise this policy in response to changes in laws and regulations or in our practices. Any revised version applies from the time it is published on this website.

Last updated: 18 August 2026